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Full reset of iPad kiosk and printer connection

Guide: Full reset of iPad kiosk and printer connection

6 Nov 2026 · @Eivind

Before you start

Use this guide when the visitor kiosk freezes, stops printing labels, or is connected to the wrong printer. It covers iPads with a printer: the iPad in the Bouncepad enclosure running KP Enterprise with Welcome check-in, and the Brother QL-820NWB label printer. The whole procedure takes about two minutes.

You need:

  • The Guided Access passcode

  • The iPad passcode (lock screen)

  • The printer switched on and on the same Wi-Fi as the iPad

Part 1: Open the kiosk and end Guided Access

  1. Remove the front frame of the Bouncepad enclosure so you can reach the iPad's buttons.

  2. Triple-click the top button.

  3. Enter the Guided Access passcode.

  4. Tap End (Avslutt) in the top left corner.

  5. Check that the message "Guided Access ended" appears and the Dock shows at the bottom.

The kiosk with the front frame on, before removing it
Enter the Guided Access passcode
Tap End (Avslutt) in the top left corner

Part 2: Restart the printer and the iPad

  1. Unplug the printer's power cable, wait a few seconds and plug it back in. The printer starts up while you restart the iPad.

  2. Press and hold the top button and either volume button until "Slide to power off" appears.

  3. Drag the slider and wait until the screen is completely black.

  4. Press and hold the top button until the Apple logo appears, then let go. Startup takes about 15 seconds.

  5. Swipe up on the lock screen and enter the iPad passcode.

Slide to power off

Part 3: Reset the default printer in KP Enterprise

  1. Open KP Enterprise and go to Settings.

  2. Scroll down to the Printing section and tap AirPrint.

  3. Tap Reset Default Printer at the bottom of the list.

  4. Check that the screen says "You have not configured a printer for use". The old printer is now removed.

  5. Go back to Settings and tap Run Kiosk Presentation in the top left corner. The check-in screen starts again.

AirPrint settings with Reset Default Printer at the bottom

Confirmation after reset: You have not configured a printer for use

Part 4: Test check-in and select the printer again

The printer is connected on the first print after the reset, so a test check-in is required. Use yourself as the host, otherwise a tenant gets notified about a visit that isn't real.

  1. Tap the welcome screen, search for yourself as host and select your name.

  2. Fill in phone number and name, and tap Sjekk inn (Check in).

  3. The Printer (Skriver) window opens and searches for printers. Under "Known printers" (Kjente skrivere), select Brother QL-820NWB.

  4. Check that the screen says "Din etikett blir nå skrevet ut!" (Your label is now printing) and that the label actually comes out of the printer.

Printer picker: select Brother QL-820NWB under Known printers
Your label is now printing

Part 5: Turn Guided Access back on and close the kiosk

  1. With KP Enterprise open, triple-click the top button. Tap Start if the options screen appears.

  2. Check that the message "Guided Access started. Triple-click the top button to exit." appears.

  3. Put the front frame back on the enclosure.

The Guided Access started message

Troubleshooting and open points

Problem

What to do

"Searching for printers…" finds nothing

Check that the printer is on and that the iPad and printer are on the same Wi-Fi. Unplug the printer's power and plug it back in.

Screen says the label is printing, but nothing comes out

Reset again (Part 3) and select the other QL-820NWB entry.

The Printer window doesn't appear on check-in

The reset didn't take. Repeat Part 3 and check the message in step 4.

Open points not shown in the video:

  • Is the front frame locked with a key at any of the buildings?

  • Is a passcode or a special gesture needed to get into KP Enterprise settings after a restart?

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