The Welcome platform (hereafter referred to as Welcome) is a Software as a Service (SaaS) IT platform designed to serve three main purposes:
To make property management straightforward for property managers. An example would be managing tenancy agreements in a building.
To make it easy for tenants to manage their own tenancy arrangements. A tenant is a company that rents premises from a property manager. An example would be managing employees' access to the premises.
To give users access to all digital resources in the building in one place. A user is typically an employee of a tenant. Examples of resources include digital access and meeting room booking.
User interfaces
For end users
Welcome has the following user interfaces available for end users:
Admin — For managing employees, access, and features for a company's staff. This is handled by the CompanyAdmin role. Users with the Receptionist role can also manage visitors to the company.
Portal — For all end users, where most services and features within a given building are made available.
Visit — For visitors to a company or users within a building.
For administrators
Welcome has the following user interfaces available for administrators:
System — For those with the SystemAdmin role, where buildings are set up within the solution.
RealEstate — For those with the RealEstateAdmin role, where companies and their associated access are configured.
Other interfaces
In addition, Welcome makes information available to other interfaces — such as information screens within a building — depending on which services and features are available in that building.
Roles
Welcome has the following main roles and sub-roles available in the solution:
SystemAdmin sets up and configures buildings. This role is the top-level administrator of the solution.
RealEstateAdmin is the administrator for one or more buildings linked to their parent company (the building owner). This role has the following possible sub-roles:
CardAdmin, who can complete and manage card orders.
FoodAndBeverageAdmin, who can maintain lunch agreements.
RealEstateReceptionist, who can manage visitor handling across the entire building, across all companies.
CompanyAdmin is the administrator for one or more companies within a building. This role has the following possible sub-roles:
CompanyReceptionist, who can manage visitor handling for the company.
User is a person who is logged in to the solution, with access to services in one or more buildings through one or more companies.
Visitor is a person without a user account in the solution, who does not have a permanent presence in the building.
Do you need help?
Chat with us via the AI chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.