Welcome Workdays

This guide is used by Fin and the support team to diagnose SSO (Single Sign-On) issues with Microsoft Entra ID.

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Welcome uses OIDC (OpenID Connect) with Microsoft Entra ID. For SSO to work for a company:

A Global Administrator in the company's Azure tenant must grant admin consent for the Welcome Workdays app

The SSO domain (e.g. company.com) must be added in the Welcome Workdays admin under SSO settings

1. A Global Administrator in the company's Azure tenant must grant admin consent for the Welcome Workdays app
2. The SSO domain (e.g. company.com) must be added in the Welcome Workdays admin under SSO settings

Who performed the setup (IT admin, building manager)

Browser used (and whether incognito mode was active)

- Company name and email domain
- Who performed the setup (IT admin, building manager)
- Exact error message or screenshot
- Browser used (and whether incognito mode was active)
   

Error: "Unable to process request due to missing initial state"

This error appears after admin consent has actually been granted. It occurs because the consent URL redirects back to the Welcome login, but there is no active login flow to resume.

The error is cosmetic. The consent most likely went through.

Verify in Microsoft Entra ID → Enterprise Applications → Welcome Workdays that the permissions are registered

Try logging in normally to confirm it works

1. Verify in Microsoft Entra ID → Enterprise Applications → Welcome Workdays that the permissions are registered
2. Try logging in normally to confirm it works

If the error occurs BEFORE the consent dialog appears: try a regular browser window (not incognito), disable strict tracking protection, or try Chrome/Edge.

The Azure tenant has strict consent policies that block third-party apps.

Check Entra ID → Enterprise Applications → Consent and Permissions

Ensure that admin consent is allowed, or add an exception for Welcome Workdays

1. Check Entra ID → Enterprise Applications → Consent and Permissions
2. Ensure that admin consent is allowed, or add an exception for Welcome Workdays

The person granting consent must have the role of Global Administrator or Privileged Role Administrator.

The domain in the Welcome SSO settings matches the user's email domain exactly

The user exists in Welcome Workdays (the user must be created first — SSO does not create users automatically)

The user is selecting the correct Microsoft account (some users have multiple)

1. The domain in the Welcome SSO settings matches the user's email domain exactly
2. The user exists in Welcome Workdays (the user must be created first — SSO does not create users automatically)
3. The user is selecting the correct Microsoft account (some users have multiple)
    

Format: <code>https://login.microsoftonline.com/DOMENE/adminconsent?client_id=7f37f2d6-f31d-491a-83a8-ff2f42cc600b</code>

Replace DOMAIN with the company's email domain (e.g. company.com). Both company.com and company.onmicrosoft.com work.

Admin consent succeeds despite the error page. The "Missing initial state" error does not mean the consent failed

SSO must be enabled on both sides. Admin consent in Azure is not enough — the domain must also be added in Welcome

The user must exist in Welcome first. SSO authenticates but does not create users automatically

Both domain formats work: company.com and company.onmicrosoft.com

- Admin consent succeeds despite the error page. The "Missing initial state" error does not mean the consent failed
- SSO must be enabled on both sides. Admin consent in Azure is not enough — the domain must also be added in Welcome
- The user must exist in Welcome first. SSO authenticates but does not create users automatically
- Both domain formats work: company.com and company.onmicrosoft.com
   

Chat with us via the AI ​​chatbot at the bottom right of the screen, or send an email to <a href="mailto:support@welcomeworkdays.com" rel="nofollow noopener noreferrer" target="_blank">support@welcomeworkdays.com</a>.

This article is for all users who want to know more about how to troubleshoot SSO setup and login issues in Welcome Workdays

How to troubleshoot SSO and login issues

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How to troubleshoot SSO and login issues

Troubleshooting SSO and login

The SSO flow

Information to collect

Error: "Unable to process request due to missing initial state"

Ask the customer to:

Error: AADSTS65004 or consent blocked

Ask the customer's IT admin to:

User cannot log in after SSO is enabled

Check:

Admin consent URL (for reference)

Known edge cases

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