Common issues with email and notifications
This article covers the most common issues related to email notifications, login codes, and SMS messages in Welcome Workdays.
I'm not receiving my login code by email
If you use passwordless login and are not receiving your code:
Check your spam/junk folder. The code is sent from noreply@welcomeworkdays.com.
Wait up to 2 minutes. During high traffic, delivery may take a moment.
Make sure you are using the correct email address. You must use the same address registered in Welcome Workdays. Contact your company administrator if unsure.
Ask your IT department to whitelist the sender. Some corporate email filters block automated messages. Ask IT to add welcomeworkdays.com as a trusted sender.
Use SSO instead. If your company uses Single Sign-On (SSO) via Microsoft, you don't need a code. Select "Log in with Microsoft" instead.
I'm not receiving SMS notifications
SMS is used for visitor notifications and some login codes:
Check that your phone number is registered. Log in via the browser and verify your profile.
Make sure the number includes the country code. The number should start with +47 for Norwegian numbers.
Look for the message under "unknown senders". Some phones sort unknown senders into a separate folder.
I'm receiving emails I don't want
Welcome Workdays sends two types of email:
Operational notices (e.g. elevator maintenance, fire alarms): These are mandatory and cannot be turned off. They concern your safety.
News and marketing (e.g. events, offers): These require your consent. You can turn them off in your profile under "Notifications".
If you are receiving emails after leaving a company, contact your former company administrator to have your user account removed.
Welcome emails are going to spam
Ask your IT department to add these addresses as trusted senders:
See our dedicated article on email whitelisting for detailed instructions.
Still need help?
If you've tried the steps above and are still experiencing issues, contact us via the chat button in the bottom right corner, or email support@welcomeworkdays.com.