Welcome Møtemat lets you order meeting food directly to your building. If you need to cancel or change an order, here's how.
How the order process works
When you place an order, it goes through the following steps:
Order placed: You receive a confirmation email with order details, total amount, and the restaurant's contact information
Awaiting restaurant confirmation: The restaurant must confirm they can fulfil the order. Some restaurants use auto-accept. You can cancel your order during this step
Restaurant confirms: You receive a confirmation email. The order can no longer be cancelled through Welcome Workdays — contact the restaurant directly if you need to cancel
Delivery: Food is delivered at the agreed time and location
If the restaurant rejects your order at any point, you will receive an email notification and you will not be charged. Contact the restaurant directly for more information.
Cancelling your order
Before the restaurant has confirmed
As long as the restaurant has not confirmed the order, you can cancel it yourself:
Go to My Orders in the Welcome Workdays portal, or use the link in your confirmation email
Find the order and click Cancel Order
You will receive an email confirming the cancellation
Please note: you cannot edit your order even after it has been placed. If you need to make changes, please contact the restaurant.
After the restaurant has confirmed
Once the restaurant has confirmed, you can no longer cancel through Welcome Workdays.
Contact the restaurant directly using the email and phone number in your confirmation email. The restaurant can cancel a confirmed order on their end — if they do, you will receive an email notification.
Order deadlines
Each restaurant sets its own order deadline — the latest time you can place an order for a given delivery slot.
Most restaurants require orders by 12:00 the day before delivery
Orders placed after the deadline can only be delivered the following business day at the earliest
Some restaurants accept same-day orders; others require longer notice
The deadline is always shown in the order form when you select a delivery time.
Do you need help?
Chat with us via the AI chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.