How payment works in Welcome Food
When you top up your balance in Welcome Food, the money goes directly to the restaurant or canteen operator — not to Welcome Workdays. Welcome is simply the payment platform connecting you to the canteen.
Who receives the money?
The payment is processed via Mollie and deposited directly into the restaurant's account. Welcome Workdays never holds your money — we only record that the top-up occurred.
This means:
The money is with the canteen operator from the moment the payment completes
Welcome Workdays cannot see your payment instruments (card details, account numbers)
Any refunds must be handled by the restaurant, not Welcome
What about Welcome Snack (meeting food)?
Welcome Snack works differently: you order food via the app, but the supplier invoices your company directly. Welcome is the ordering platform only — we don't process payment for meeting food.
Do you need help?
Chat with us via the AI chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.