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How to solve problems logging in to Welcome Workdays

This article is for all users who want to know more about logging in to Welcome Workdays

Problems logging in to Welcome Workdays

This article covers the most common login issues and helps you access the platform.


Which login method should I use?

Welcome Workdays supports two login methods. Which one applies to you depends on your company:

  • Single Sign-On (SSO) via Microsoft: If your company uses Microsoft 365, click "Log in with Microsoft" and use your regular work account. You do not need a separate code

  • Passwordless email login: Enter your email address and receive a one-time code by email. Enter the code to log in

Not sure which method applies? Ask your Company Administrator, or try SSO first. If it doesn't work, use email login.


SSO login is not working

If you get an error when trying to log in with Microsoft:

  1. Check that your company has SSO enabled. Not all companies use SSO. Ask your company administrator

  2. Use the correct email address. You must use the same work email address that is registered in Welcome Workdays

  3. Clear your browser cookies. Go to browser settings and delete cookies for welcomeworkdays.com and login.microsoftonline.com

  4. Try a different browser or incognito window. Some extensions or settings can block login

  5. Check with your IT department. Your domain may not be connected to Welcome Workdays yet


I'm not receiving the one-time code by email

  1. Check spam/junk mail. The code is sent from noreply@welcomeworkdays.com

  2. Wait up to 2 minutes. The code may take a moment to arrive

  3. Make sure you are using the correct email address. The address must match what is registered in Welcome Workdays

  4. Ask IT to whitelist the sender address. See our email whitelisting guide.


I keep getting redirected back to the login page

If you are stuck in a loop between the login page and the home page:

  1. Clear your browser cookies. Delete cookies for welcomeworkdays.com

  2. Try an incognito window

  3. Try a different browser. We recommend Chrome, Edge, or Safari

  4. Check that JavaScript is enabled in your browser


I'm new to the building and don't have access

To log in to Welcome Workdays you need a user account. This is created by your company administrator. Contact:

  • Your company administrator (HR or the person who set up Welcome access)

  • Or the reception/operations team in the building


Do you need help?

Chat with us via the AI ​​chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.

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