Welcome Access
Find everything you need to know about Welcome Access, including getting started, administration, and troubleshooting
52 articles
Welcome Access: Getting started
Find everything you need to get started with Welcome Workdays, including setup, first steps, and an overview of the platform's features
- About Welcome AccessThis article is for all users who want to learn more about Welcome Access and how it connects Welcome Workdays to the building's access control system
- How to get started with the Digital Access card for Apple SmartphoneThis article is for all users who want to get started with the digital access card on their Apple Smartphone
- How to change your PIN codeThis article is for all users who want to learn more about how to change their PIN code in Welcome Workdays
- How to use your digital card at a door reader with an Apple SmartphoneThis article is for all users who want to learn more about how to use their digital access card on their Apple Smartphone to unlock doors via NFC
- How to check mobile device compatibility for digital access cardsThis article is for all users who want to know whether their phone supports digital access cards
- How to generate a six-digit code if you have forgotten your cardThis article is for all users who have forgotten their access card at home and need a temporary code to enter the building and access areas
- How to get started with the Digital Access card for Android SmartphoneThis article is for all users who want to get started with the digital access card on their Android smartphone
- How to use your digital card at a door reader with an Android SmartphoneThis article is for all users who want to learn more about how to use their digital access card on their Android Smartphone to unlock doors via NFC
- What is the Welcome Access app?This is for all users who wish to know more about the Welcome Access app
- How to discover the members of the Operations Team in your buildingThis is for all users who wish to know who are the members of the Operations Team in the building
- How to discover your company handbookThis is for all users who wish to find their company handbook in the Welcome Portal
- How to discover the news in the buildingThis is for all users who wish to find news and updates from the building in the Welcome Portal
- How to get access to another buildingThis article is for all users who want to gain access to a new building and how to do it on both an Android and Apple Smartphone
- How to discover what's new in the Welcome PortalThis article is for all users who wish to discover what's new in the Welcome Portal
- How to get started with your Welcome Access Badge on the Android SmartphoneThis article is for all users who wish to know how to get started and generate their access card in Welcome Access on the Android smartphone
- How to get started with your Welcome Access Badge on the Apple SmartphoneThis article is for all users who want to know how to get started and generate their access badge in Welcome Access on their Apple smartphone.
- How to check the status of your access badgeThis article is for all users who wish to check the status of their access badge
Welcome Access: Troubleshooting
Find answers to common issues and step-by-step guides for resolving technical problems in Welcome Workdays
- Welcome Access: Troubleshooting: Android SmartphonesFind everything you need to know about troubleshooting on Android devices, including common issues, solutions, and step-by-step guides10 articles
- Welcome Access: Troubleshooting: Apple SmartphonesFind everything you need to know about troubleshooting on Apple devices, including common issues, solutions, and step-by-step guides3 articles
- Welcome Access: Troubleshooting: Welcome PortalFind everything you need to know about troubleshooting on web devices, including common issues, solutions, and step-by-step guides3 articles
- Welcome Access: Troubleshooting: ReadersFind everything you need to know about troubleshooting with the Readers, including common issues, solutions, and step-by-step guides1 article
Welcome Access: Manage the company
Find everything you need to manage your company in Welcome Workdays, including users, access, and settings
- How to inform your employees about Welcome WorkdaysThis article is for all company administrators who want to inform their employees about Welcome Workdays
- How to handle plastic cards as a company administratorThis article is for all company administrators who want to know more about managing plastic cards
- How to grant or remove company administrator role and accessThis article is for all company administrators who want to know more about how to grant or remove administrator access in Welcome Workdays
- Getting Started with Welcome Access for Company AdminsThis article is for company administrators who wish to understand Welcome Access.
- How to add users to your companyThis article is for all company administrators who want to know more about how to add individual users or bulk upload multiple users at once in Welcome Workdays
- How to respond when digital access cards are activated for your companyThis article is for company administrators who want to understand what to expect when digital access cards are enabled for their employees
- How to manage access cards in Welcome Access: Digital and physicalThis article is for all company administrators who want to learn more about how to give users access cards in Welcome Access, including digital cards on mobile and physical plastic…
- How to discover a user's information in Welcome PortalThis article is for all company administrator who wish to discover a user's information in the Welcome Portal
Welcome Access: Manage the building
Find everything you need to manage your building in Welcome Workdays, including visitor registration, room booking, and access control
- How to integrate new users with the access system and choose your Wallet setupThis article is for all building administrators who want to learn more about how to integrate users with the access system and set up Wallet access
- How to use the access card design guideThis article is for all building administrators who want to know more about the access card design guide
- How to choose card readers and future-proof your buildingThis article is for all building administrators who want to know more about choosing card readers
- How to fulfil a physical access card orderThis article is for all building administrators who want to learn more about how to receive and fulfil an access card request in buildings without integration between Welcome and the…
- How to order a physical access cardThis article is for all building administrators who want to know more about how to order physical access cards in Welcome Workdays
- How to change a user's access rolesThis article is for all company administrators who want to know more about how to change access roles for users in Welcome Workdays
- How to activate digital access cards for tenantsThis article is for all building administrators who want to know more about how to activate digital access cards for companies in the building
Welcome Access: Security and compliance
Find everything you need to know about security and compliance in Welcome Workdays, including data protection, privacy, and applicable regulations
- How Welcome Access Premium helps you meet NIS2 requirementsThis article is for all users who want to learn more about how Welcome Access Premium supports NIS2 compliance and strengthens information security
- How Welcome Access Premium helps you meet ISO 27001 requirementsThis article is for all users who want to learn more about how Welcome Access Premium supports ISO 27001 compliance and strengthens information security
- How to check supported access control systems and card readersThis article is for all users who want to know more about supported access control systems and card readers