Welcome Access: Troubleshooting
Find answers to common issues and step-by-step guides for resolving technical problems in Welcome Workdays
17 articles
Welcome Access: Troubleshooting: Android Smartphones
Find everything you need to know about troubleshooting on Android devices, including common issues, solutions, and step-by-step guides
- How to fix activation issues with the access card on Android SmartphonesThis article is for all users who want to resolve activation issues with the access card on their Android Smartphone
- How to transfer the access card to a new Android smartphoneThis article is for all users who want to know more about how to transfer the access card to a new Android phone
- How to fix access card issues when your Android update isn't workingThis article is for all users who want to know more about what to do when an Android update prevents their access card from working in Welcome Workdays.
- How to clear corrupted NFC files on your Android smartphoneThis article is for all users who cannot use the Readers due to corrupted NFC files on their Android smartphone
- How to clear corrupted bluetooth files on your Android smartphoneThis article is for all users who experience bluetooth notifications due to corrupted bluetooth files on their Android smartphone
- How to disable battery optimisation for Android smartphonesThis article is for all users who wish to disable battery optimisation on their Android smartphone
- How to change your date and time synchronisation on Android smartphonesThis is for all users who wish to change their date and time synchronisation that's preventing the use of the access badge
- How to check that background data is not restricting the Welcome Access appThis is for all users who wish to check that background data is not restricting the Welcome Access app
- How to change your default NFC payment method on Android smartphonesThis article is for all users who wish to change their default NFC payment method on their Android smartphone
- How to allow permissions for the Welcome Access app on Android SmartphonesThis is for all users who wish to allow permissions for the Welcome Access app on their Android smartphone
Welcome Access: Troubleshooting: Apple Smartphones
Find everything you need to know about troubleshooting on Apple devices, including common issues, solutions, and step-by-step guides
- How to fix issues adding your card to Apple WalletThis article is for all users who want to know more about problems adding their access card to Apple Wallet
- How to fix conflicts between car keys and access cards in Apple WalletThis article is for all users who want to know more about conflicts between car keys and access cards in Apple Wallet
- How to resolve Express Mode (Active Access) issuesThis article is for all users who want to know more about Express Mode and active access in Welcome Workdays
Welcome Access: Troubleshooting: Welcome Portal
Find everything you need to know about troubleshooting on web devices, including common issues, solutions, and step-by-step guides
- How to resolve problems with email, SMS and notificationsThis article is for all users who want to know more about email, SMS and notifications in Welcome Workdays
- How to solve problems logging in to Welcome WorkdaysThis article is for all users who want to know more about logging in to Welcome Workdays
- How to remove and reintegrate a userThis article is for all company administrators who want to know more about how to remove and reintegrate a user in Welcome Access
Welcome Access: Troubleshooting: Readers
Find everything you need to know about troubleshooting with the Readers, including common issues, solutions, and step-by-step guides