About the issue
You may encounter an issue where your Android smartphone will not respond to any readers in the building despite your Welcome profile being active and your access groups assigned correctly.
The reason is because when your phone runs apps, it stores temporary data to help things run faster — but sometimes that data becomes outdated or corrupted and gets in the way. Clearing the cache removes that stored data so the app can start fresh, which can fix issues caused by old or conflicting information without affecting any of your settings or personal data.
Before applying this fix
It would be useful to attempt the following methods before applying this fix:
Ask fellow Android users with similar access groups to attempt their Android smartphone on a reader that you're struggling to use
Ask your Company Administrator if you have the correct access groups assigned to your user profile
Ask the Operations Team if the reader is active in the building as it may have been missed by the Reader provider in the building
Clear the NFC cache
Go to Settings
Go to Apps
Tap the Filter icon and toggle Show system apps to active
Tap the Search icon and type NFC (this may show both NFC and NFC services)
Tap on one or both of these NFC options and tap Storage
Clear data and cache for one or both
Restart your device and attempt again with a reader
Do you need help?
Chat with us via the AI chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.