Basic checks
Each layer of software on your device — Android, Google Wallet, and Google Play Services — needs to be up to date because they work together to securely generate and deliver your access badge, and if any one of them is out of step, the process can fail. Therefore, before going deeper, confirm the following:
Software
OS version is up-to-date
Google Wallet is up-to-date
Google Services is up-to-date
Welcome Access app is up-to-date
Wallet & NFC
NFC is active on the smartphone device
Google Wallet is the default NFC payment method
Logged into Google Wallet
App Permissions
Welcome Access app permissions are granted (including Notifications, Location Services, Nearby devices)
Isolation test
Try to attempt badge generation on a different Android device using the same account. If it works on the second device, the issue is device-specific. If it fails on both, the issue is likely the user profile and should be escalated to Welcome.
Do you need help?
Chat with us via the AI chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.