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How to resolve problems with email, SMS and notifications

This article is for all users who want to know more about email, SMS and notifications in Welcome Workdays

Common issues with email and notifications

This article covers the most common issues related to email notifications, login codes, and SMS messages in Welcome Workdays.

I'm not receiving my login code by email

If you use passwordless login and are not receiving your code:

  1. Check your spam/junk folder. The code is sent from noreply@welcomeworkdays.com.

  2. Wait up to 2 minutes. During high traffic, delivery may take a moment.

  3. Make sure you are using the correct email address. You must use the same address registered in Welcome Workdays. Contact your company administrator if unsure.

  4. Ask your IT department to whitelist the sender. Some corporate email filters block automated messages. Ask IT to add welcomeworkdays.com as a trusted sender.

  5. Use SSO instead. If your company uses Single Sign-On (SSO) via Microsoft, you don't need a code. Select "Log in with Microsoft" instead.

I'm not receiving SMS notifications

SMS is used for visitor notifications and some login codes:

  1. Check that your phone number is registered. Log in via the browser and verify your profile.

  2. Make sure the number includes the country code. The number should start with +47 for Norwegian numbers.

  3. Look for the message under "unknown senders". Some phones sort unknown senders into a separate folder.

I'm receiving emails I don't want

Welcome Workdays sends two types of email:

  • Operational notices (e.g. elevator maintenance, fire alarms): These are mandatory and cannot be turned off. They concern your safety.

  • News and marketing (e.g. events, offers): These require your consent. You can turn them off in your profile under "Notifications".

If you are receiving emails after leaving a company, contact your former company administrator to have your user account removed.

Welcome emails are going to spam

Ask your IT department to add these addresses as trusted senders:

See our dedicated article on email whitelisting for detailed instructions.

Do you need help?

Chat with us via the AI ​​chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.

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