Access Cards in Welcome Access: Digital and Physical
Welcome Access supports two types of access cards:
Digital access card on your phone (recommended) - The user receives the card directly in Apple Wallet or Google Wallet. No waiting, no physical production. Works with NFC on the phone.
Physical plastic card - Traditional access card that must be ordered and produced by the building's operations team.
Most users only need a digital card. Physical cards are relevant for users without a smartphone or who need an additional card.
Digital and physical cards work in parallel - a user can have both.
Give a user a digital access card (recommended)
When digital access cards are enabled for your company, new users automatically receive an email with instructions to download the Welcome Access app and add the card to Apple Wallet or Google Wallet.
If you need to resend the instructions to an existing user:
Go to Users and find the user.
Click on the user to open their profile.
Select Actions and click Send digital access card via email.
For more information about setting up and using digital cards, see Digital access card on mobile (Apple Wallet / Android NFC).
Order a physical access card
This guide is for company administrators who need to order physical plastic cards for users in their company.
1. Check that you are in the correct company context
If you have access to multiple companies in the building, make sure you have selected the correct company.
Click on the company name in the top left of the menu to switch companies (only available if you have access to multiple companies in a building).
2. Go to the "Users" menu
Open the "Users" menu for your company.
Find the user you want to order an access card for and click on the row to open the user's profile.
3. Verify the user's information
On the user's profile page, check that all information is correct.
If your company uses access cards with printed profile photos:
Check that the photo meets the company's guidelines.
Let the user know if a profile photo is missing or doesn't meet quality requirements.
If profile photos are not required, you can skip this step.
4. Order a physical access card
Click on the "Access Card" tab on the user's profile page.
Here you can see an overview of the user's already assigned cards.
Click on "+ Order physical access card" to order a new access card for the user.
5. Add special instructions (optional)
When ordering the card, you can add an order message to the building's operations team. Here you can provide specific instructions related to the card, such as a preferred initial PIN code.
6. When the card is ready
When the access card has been produced:
The operations team sends a notification.
Both you as administrator and the user receive a message with delivery instructions.
FAQ
Can a user have both a digital and physical card?
Yes, digital and physical cards work in parallel. A user can use both.
Can I give an external person (consultant, board member, temp worker) an access card?
Yes, add the person as a user in your company. They can receive either a digital card on their phone or a physical card, depending on what works best.
The user didn't receive the digital card email. What do I do?
Go to the user's profile, select Actions, and click Send digital access card via email. Also ask the user to check their spam folder.