Prerequisites
Make sure the Welcome card has been added to the Wallet app (iPhone) or that the Welcome app is active (Android) before continuing.
Android Smartphones: Google Wallet Access Badge and/or In-App Access Badge (dependent upon the building and readers)
Apple Smartphones: Apple Wallet only
Android Smartphone: Google Wallet
Android Smartphone: In-App
Apple Smartphone: Apple Wallet
NFC Reader using an iPhone Smartphone
The NFC reader on iPhone is located at the top of the phone. The phone does not need to be unlocked.
How to do it
Hold your phone horizontally against the center of the card reader, between the 5 and 8 digits
Check the light on the reader - see the table below in the next section for further information
NFC Reader using an Android Smartphone
The NFC reader on Android phones can be located at the top, back, or bottom of the phone - check your model below for clarity.
NFC chip location
Brand / Model | NFC chip location | Scanning tip |
Samsung Galaxy S24 / S25 / S26 | Upper part / Near camera | Hold the top edge of the phone against the reader |
Samsung Galaxy S-Ultra models | Center / Upper middle | Place the center of the phone (slightly below the cameras) against the reader |
Samsung Galaxy A-series (e.g. A55/A56) | Center of back | Lay the back flat against the terminal |
Samsung Galaxy Z Flip (7 / 6) | Lower half | Since the phone folds, the chip is in the lower part (near the charging port) |
Google Pixel (9 / 10 / Pro) | Center / Just below camera bar | Aim with the area just below the horizontal camera strip |
OnePlus (12 / 13 / 15) | Upper part / Around camera module | Hold the top of the phone against the terminal |
Requirements:
NFC and Bluetooth must be enabled in settings
The Welcome Access app must be active and running in the background
Some phones work when the screen is active (not unlocked), some phones require the screen to be unlocked, and some require the Welcome Access app to be open.
What do the lights on the reader mean?
Light Colour | STid |
Green light | Door is open and enter |
Yellow light | Enter Access PIN code to enter |
Red light | Access denied / Door locked |
Troubleshooting
Yellow light - forgot your PIN?
When you created your digital card, you also set a personal PIN code. Follow this guide to change it: Change PIN code
Red light - no access?
Red light can mean you don't have access to this door, that access is not active at the time of day you're trying to enter (e.g. outside 0800-1600), that the reader isn't making proper contact with the card, or that you entered the wrong PIN.
Check if your phone works on other doors you know you have access to
If it concerns a specific door you believe you should have access to then contact your company administrator
Check if a colleague with the same access group can enter the door
If the card doesn't work on any doors at all, contact support@wlcm.tech or use the chat at app.welcomeworkdays.com
Change PIN code
There are two ways to change your PIN code.
Option 1: In the Welcome Access app
Open the Welcome Access app
Tap "Profile" at the bottom right
Tap your name at the top of the screen
Scroll down to "Access" and tap the "Access PIN" field
Enter a new PIN code and save
Option 2: In the browser
Log in with your email
Click "Access" in the left menu
Expand the "Manage PIN" section
Click "Change PIN" and choose a new code
Do you need help?
Chat with us via the AI chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.