How to resolve the issue
If the code is not accepted at the restaurant then please check the following:
Check that you have the correct screen open in the app — it should be the QR code, not another page
Make sure your screen brightness is high enough for the scanner to read the code
Try refreshing the app and retrieving the code again
Remember the code can only be used once per day — if it has already been used, it will be rejected
Check that your screen is clean and the brightness is high enough
Hold your phone steady in front of the scanner for 2-3 seconds
Try opening the QR code from the Wallet app instead of the Welcome app
Do you need help?
Chat with us via the AI chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.