When you switch to a new Android phone, the old Access card on your previous Android phone must be revoked before you can create a new one. Before performing a transfer, it is highly advised to read our article on How to fix Android access card issues to ensure your Access card works the moment you generate it in the Google Wallet and/or In-app.
Important: Wallet cards are tied to the device they were created on.
If you have the previous Android phone
Removing the access badge from the Welcome App
Open the Welcome Access app on the previous phone
Tap the card showing the error
Tap Show more...
Revoke this badge
Removing the Welcome Access card from the Google Wallet
Although the card might have been removed using the Welcome App, it can sometimes remain frozen in the Google Wallet. Therefore, you must check that it has been removed automatically while using the Welcome App:
Open the Google Wallet app from the home screen
Tap the Welcome Access card
Tap the ... settings at the top-right of the screen
Scroll down and find the Remove button
Tap Remove and Remove again to remove from the wallet
Important: You might not see the Welcome Access card in your wallet despite knowing it was there previously.
Open the Google Wallet app from the home screen
Tap the ´View more´ button
Scroll down and find the Welcome Access card under ´Passes´
Tap the star icon next to the Welcome Access card
You will now see the Welcome Access card in your Google Wallet to revoke as outlined in the steps above
Ask your Company Administrator to assist
Now that you have completed the steps above, you can know ask your Company Administrator delete your user from the Access Control System (ACS) and reintegrate you without needing to reach out to Welcome Workdays. If they are unsure on how to perform this action, there's an article available for them here. Once they have done this, please do the following actions:
Delete the Welcome Access app from your phone
Power cycle your phone
Redownload the Welcome Access app and log in
Generate a new card for your wallet
If everything has been followed accurately, you should be able to use your Access card successfully and enjoy the benefits of a Digital Access Card!
Do you need help?
Chat with us via the AI chatbot at the bottom right of the screen, or send an email to support@welcomeworkdays.com.